Our Logistics Promise

• Because we handle high-value luxury goods, our shipping and return processes are designed with security as the priority. We ensure every "Vault" acquisition reaches you safely and discreetly.

Domestic Shipping (USA)

• All orders are shipped via insured carriers with signature required upon delivery.

• Standard processing time is 1–3 business days.

International Shipping

• We ship to select international markets via DHL or UPS.

• Please note that customers are responsible for all international customs duties and taxes.

Return Policy

• Due to the unique, pre-owned nature of our inventory, returns are accepted within 7 days of delivery.

• Items must be returned in the exact condition received, with all Valencia Vault security tags attached.

• Refunds are issued to the original payment method, minus a restocking fee for high-value items.